Verbal Economy

As mentioned before, my team had training this week. And as always, there were several Q&A sessions. Most of my colleagues ask clear, concise questions. Except for this one guy.

Every time he opens his mouth, my eyes roll. It takes him five to ten minutes to get his point across. By the time he’s done with his speech, no one remembers (or possibly cares) what it was he wanted to know to begin with. It drives me crazy.

In speaking and writing, I prefer fewer words. Say what you mean, mean what you say, and keep it short. I suspect people like this guy use times like this to show their intelligence. “I use more words, therefore I am smarter then anyone else in this room.” That or they just like to hear the sound of their own voices. Either way – annoying.

In sales there are two important things to remember. The smartest person in the room is the customer, and they want to hear their own voice more than yours. Sales reps have a bad habit of forgetting these truths.

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